|About Us Merrygardens is a family-run business that has been delivering hand-wrought floristry products in the locality of Deal for almost half a century. Through our Interflora membership (see our Interflora website www.merrygardens.co.uk) we also deliver top quality products Nationwide and Internationally. Our designers are Interflora accredited and participate in National events, exhibitions and seminars. We are proud to be members of the British Florist Association.|
Because we are a family business, we are able to give personal attention to every order we process, unlike some of our larger competitors. We always strive to provide the best possible service to our customers, and will try to resolve any problems which may arise to ensure that your order is delivered to your satisfaction
Our Contact details:
96 High Street
Kent CT14 6EE
Phone: 01304 374228
Fax: 01304 366499
Vat No GB-851392816
|Making A Purchase Browse the section that interests you, usually based on the occasion you wish to celebrate or honour.|
Having made your selection (including any colour or size choices) click on the "Add to Cart" button
and you will be shown the current contents of your cart. You may return to select more items, including the "Finishing Touches" section or proceed to check out.
Here you will be asked to supply both your and the recipient's address and contact details and then proceed to make your payment by credit card. This is handled by a secure (128 bit encrypted) service provider who will draw the necessary funds and return you to this site on completion. Our service provider is Paypal.
Complete the Invoice Details with your name, address, etc. You should ensure that all details are included and are accurate. It is important that the Name and Address you enter are EXACTLY the same as those registered with the issuer of the credit/debit card you intend to use, as any discrepancy may result in the transaction being declined or delayed. It is also important that you supply us with contact details - Day and Evening Telephone Numbers, and accurate email address so that we may contact you quickly if necessary to resolve any queries relating to your order.
Next you should complete the Delivery Address Details form. It is important that this is as complete and accurate as possible to avoid any delay in delivering the order. We cannot accept responsibility for failed or late delivery of your order due to any ommission or inaccuracy in the details provided by you. If the delivery is to a work address, this should be made clear on the Order, with the company name and department in which the recipient works included as part of the address. You should also tell us in the Special Instructions field the time at which the recipient finishes work. Please also supply a contact telephone number.
Orders for delivery to Hotels, Hospitals, Schools or Ships sould specify whether the recipient is a member of staff, or a guest, patient, pupil or passenger. Room, Ward, Classroom, or Cabin Numbers should be supplied as part of the delivery address.
After completing this section you will be taken to our secure server to enter your credit card details and confirm the order. An online receipt will be displayed, which you can print out for reference purposes. You should check this and the automated email confirmation which you will receive to ensure that all details of the order are correct. If there are any errors, you should email or telephone us as soon as possible to advise us of any changes which need to be made.
You need to check your mailbox soon after placing the order to download your Confirmation E-mail. If you do not receive it, there may be an error in the E-mail address you have entered. Send us an E-mail immediately with your correct E-mail address requesting confirmation of your order and we will ensure you receive a response.
You will also need to check your incoming E-mail regularly in the day following your order to resolve any queries we may have about your order. Delays might occur otherwise.
|Delivery Select delivery option here. Standard Interflora UK & Ireland delivery will be delivered between 9am and 6pm.|
Priority delivery before 1pm or after 1pm will be delivered as requested for the cost shown. Priority delivery is not
available for same day orders, Peak Periods (Christmas, Valentines, Mothers Day) or some remote locations.
SAME DAY delivery option MUST be selected for orders requiring same day delivery to avoid delay in delivering.
Orders placed after 5pm for delivery on the next business day, or on a Saturday evening or Sunday for delivery on
Monday must also have SAME DAY delivery option selected
Delivery within the United Kingdom, Channel Islands and Ireland costs £6.00 for standard delivery, and £8.00 for same-day delivery. Priority Delivery costs £9.00 and guarantees delivery either before 1pm or after 1pm. In a few cases, where delivery is to a remote address not normally covered by an Interflora florist, there may be an additional charge for delivery. You will be notified of this as soon as we receive your order, and given the option to either pay the additional charge, or cancel the order.
Guaranteed Mothers Day Sunday Delivery costs £10.00 within the United Kingdom, Ireland and Channel Islands.
A signed receipt by any person present at the delivery address shall be assumed to be proof of delivery.
Where delivery is to a Hospital, Hotel, Ship, School, Military Base, public building or place of employment, or any other address which is not residential, a signed receipt by any person authorised to accept deliveries to the premises shall be assumed to be proof of delivery.
|Delivery Schedule All orders using our Standard Delivery Service are accepted for delivery on the date requested between 9am and 6pm. We do not guarantee to deliver at a specific time during the day. Orders for same day delivery should reach us no later than 1pm for delivery within the United Kingdom and Ireland. |
Orders placed after 4pm will be processed by us on the following business day. Orders placed on Sundays will be processed on the following Monday (unless the Monday is a Public Holiday, when it will be processed on Tuesday) Orders placed on Public Holidays will be processed by us on the first business day after the holiday.
We cannot deliver on Sundays (except Mothering Sunday-see below), or public holidays. If you place an order for delivery on a Sunday or public holiday delivery will be made on the preceding business day if the order is received in time to do so, otherwise delivery will be made on the following business day.
You should be aware that some delay may occur between you submitting your order and it being received by us for processing. If you are in any doubt as to whether your order has been received by us in time you should telephone to confirm we have received it.
Orders for funeral tributes will be delivered on the requested date before the funeral time, subject to receipt of the order in time for us to do so.
Orders for delivery for Mothers Day within the United Kingdom, Channel Islands and Ireland may specify "Guaranteed Mothers Day Sunday Delivery" for an additional charge (see Shipping & Handling). If this option is not selected, the order will be delivered on the Friday or Saturday of Mothers Day Weekend.
|Back Orders If the product(s) selected is out of stock or unavailable on the day of delivery, we will normally substitute a similar product of equal or greater value, unless you have given us specific instructions to the contrary, or if the order is for a specific variety of flower (eg Roses) where substitution might not be considered appropriate. In such a case we will contact you to advise you of the circumstances and request your further instructions. If you wish to wait until the specific product is available we will back order it for you and deliver when stocks are replenished.|
If an order is received by us too late for delivery on the requested date, or requests delivery on a Sunday or Public Holiday we will schedule it for delivery on the day before if the order is received in time to do so, or, if not, on the next day on which shops are open.
|Tax Charges All orders include a VAT element at 20%|
|Credit Card Security Credit card numbers and details are immediately and securely encrypted (128 bit) before transmission. We divulge them only to the Payment Service Providers (Paypal) who in turn contact the Issuing Bank for authorisation. At no stage are the details transmitted in clear text.|
|Guarantee We subscribe to the Interflora Guarantee of Satisfaction, which is as follows:-|
Interflora (FTDA) British Unit Ltd., GUARANTEES that every order delivered by its Member Florists will be of GOOD
QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day
of delivery. Delivery will be made on the date specified and every effort will be made to meet requests with respect
to time; funeral orders will be delivered at the time requested.
This Guarantee is subject to terms and conditions of the Interflora Service as displayed in Member florists' premises.
Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the
recipient in relation to the quality, fitness or description of the goods supplied.
If you wish to make a claim under our guarantee, please contact us as soon as possible after delivery of the order,
with full details of the problem. Due to the perishable nature of our product, it is essential that any complaint
relating to quality or value is notified to us as soon as possible to enable proper investigation to take place. We will
initially investigate your complaint and try to resolve it to your satisfaction. If we cannot achieve this we will then
pass your complaint to Interflora Customer Services, who will investigate and attempt to resolve the matter to
|Reaching Us If you need to reach us, please email us at firstname.lastname@example.org. You can call us on 01304 374228 (International +44 1304 374228) ] or write to us at Merrygardens, 96 High Street, Deal, Kent, CT14 6EE|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We may occasionally contact you by post with special and seasonal offers. If you receive such an offer and do not wish to receive any more, there will be a freecall number enclosed with the offer which will enable you to ensure that no more offers are sent to you. We may also occasionally email you with similar offers. The email will contain a link enabling you to indicate that you do not wish to receive any more marketing emails. We will never contact you by telephone with marketing information. The only telephone contact we will ever make with you will be to discuss an order you have already placed with us.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
Due to the perishable nature of our products, we only accept returns of faulty goods within 24 hours of delivery.
The flowers will have contact details of the delivering florist attached, along with an information pack which will advise the recipient to contact the delivering florist to discuss any issues relating to quality or value. This is the quickest way to resolve most problems, but in the unlikely event that the matter is not resolved satisfactorily, you should contact us as soon as possible and we will act on your behalf to resolve the problem.
For complaints which may arise more than 24 hours after delivery, please refer to our Guarantee section.
We do not accept returns of goods which were delivered as ordered and received in good condition.
|Remittance Terms All payments must be made by credit or debit card in Pounds Sterling, and orders will not be processed until payment in full has been received. We will request authorization of payment from the card issuer before processing. |